Shipping & Return Policy

Tracking Shipments
You can track your shipments by visiting your Account, clicking on Order History and then on Track next to the order you wish to track.

Have more questions? 
Please see below or contact Shaklee Customer Service at 1-800-001-108.

Shaklee Customer Service Hours of Operation:
Monday – Friday, 9 am to 5:30 pm AESTSydney

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Carriers and Shipping Options

Can I add Signature Required or Insurance to my delivery?
Currently, Shaklee does not offer the option to add additional services such as signature required or insurance.

Can I ship my order internationally?
Currently, orders may only be shipped within the Austraulia. We are unable to ship orders internationally. You can work with private package forwarding services to send personal consumption orders to other locations.  It is your responsibility to adhere to that location's import regulations.

Is free shipping available?
The Shaklee Preferred Rewards program offers a variety of benefits to our Members and Ambassadors. 

• Members get $12.00 Flat-Rate Shipping on all orders under $199, and Free Shipping on all orders $199 and above (excluding 5- and 30-gallon Basic-H^® purchases).    
• Ambassadors' shipping and handling fees are banked as points as part of our Loyalty Rewards program, to be redeemed for product.

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Shipping Times

When will my order ship?
Orders placed before 2 pm AEST , will ship within 48 hours, excluding weekends and major holidays.

*Note: Processing delays may occur during holidays and peak ordering times. Peak ordering occurs from the 28^th to the 5^th of every month.

When can I expect to receive my order?
We strive to have every order deliver within 7 business days from date of order placement. There are other options to expedite shipping if time is more important than cost. 

What days are considered business days?
Business days are Monday – Friday, not including Saturday, Sunday or any National holidays.

Why did I receive my order in two or more boxes and delivered on different days?
Larger orders which require multiple boxes may be processed in separate parts of the Shaklee Distribution Center and may ship via different carriers.  This is done to optimize the pick/pack operation and cost of delivery to minimize your shipping and handling fee.

What can I expect if one or more of my products is on backorder?
If you are a Business Leader, once the backordered item is in stock, your backorder will ship with your next order. Keep in mind, your backorder will only ship with the next order when the delivery addresses match.

If you are not a Business Leader, once the backordered item is in stock, your backorder will ship immediately.

Orders for backordered items can be cancelled at any time prior to shipment by calling 1-800-001-108.

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General Packing / Shipping Questions

Why didn't the carrier adhere to the special delivery instructions I listed in the address?
Please do not list any special instructions in any of the address lines when placing your order. Only your verified address should be listed in this section. Adding additional notes (e.g. leave on back porch) will often cause delays in delivery as well as possible package returns for 'bad address'. If you have delivery issues or a special delivery request, please work with your local carrier post office to accommodate these requests.

I didn't receive an order confirmation email.  What do I do?
If you didn't receive your order confirmation email, you can verify the tracking for your order by visiting au.Shaklee.com or contacting Shaklee Customer Service 1-800-001-108.

I only received some of the items I ordered.  Where are the rest of them?
Your order may have been shipped in multiple boxes which may deliver on different days. Please utilize your shipping confirmation email(s) to determine if there is another package still needing to be delivered. If all packages have been received and an item is missing, please contact Shaklee Customer Service at 1-800-001-108.

I'm concerned about my packages delivering to my home and sitting out all day.
There are a variety of ways to ensure you receive your shipment.

• Shipments can be sent to a work address
• Shipments can be sent to a trusted neighbor or another safe location
• Some areas offer subscription or one-time fee: delivery, messenger, or courier services
• Many city and urban areas have businesses who rent secure parcel lockers or private mailboxes

What if my package is left in the sun or heat?
Short term exposure to high temperatures, such as a package stored in direct sun or the trunk of a car, will not cause Shaklee products to lose nutritional value. It may, however, cause minor physical changes to a product, particularly soft gelatin capsules which may become stuck together. Allowing the capsules to cool and then inverting the bottle and tapping on a hard surface will usually unstick the capsules. However, their nutritional delivery will not be affected. For maximum stability, products should always be stored in a cool, dry place.

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Product Refund & Return Policy

Shaklee will accept returns under the Shaklee Guarantee when the products were purchased by an Ambassador, Member or customer directly from Shaklee and when an Ambassador, Member, or customer purchases directly from a Shaklee Ambassador. The Shaklee Guarantee does not apply to product purchased for resale (see Ambassador Returns below).

A refund will be issued for the full amount paid less shipping which the Ambassador, Member, or customer is responsible for. Ambassadors, Members, and customers can return items by completing the following process: Call 1-800-001-108 and receive appropriate return instructions from the Shaklee Agent.

If the purchase price of the returned products is greater than $75 AUD, the products must be returned to Shaklee before credit is issued. A Product Return Authorization number must be obtained from Shaklee for these returns, and the customer is responsible for paying the shipping cost on the return.

Shaklee may refuse to refund the purchase price of any product if Shaklee determines that an Ambassador, Member or customer is abusing the Shaklee Guarantee. Bonuses, commissions and price differential originally paid on the returned items will be reversed and deducted from the monthly bonuses paid to applicable Ambassadors for the month in which the return occurred.

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Ambassador Return Policy

Ambassadors may obtain refunds for products purchased for resale or in quantities that could be construed to be greater than an individual or individual family could be reasonably expected to consume. In addition, Ambassadors may also obtain refunds for returns of Business Boosters, Business Starter Kits or Bundles.

Shaklee will accept such returns as long as the products:

• Are in good, salable condition. Products for return must not be past their expiration date, if applicable, or the shelf life of the products. They must have been purchased less than one (1) year before the date of return, are unopened, with seals and labels intact, except in the case of Business Boosters, Business Starter Kits or Bundles. The products contained in the Business Boosters and Bundles must be unopened, with seals and labels intact.
• Show a printed expiration date on the label (if applicable) that is three or more months after the date of return.

Shaklee will cover the cost of shipping the returned products to Shaklee.

Shaklee will make the refund at the purchase price and will deduct from the refund any bonuses paid to the Ambassador on the returned product.

Bonuses, commissions and price differential originally paid on the returned items will be reversed and deducted from the monthly bonuses paid to applicable Ambassadors for the month in which the return occurred.

In the event Shaklee determines that an Ambassador is abusing Shaklee's Ambassador Returns policy or using the policy to manipulate Shaklee's compensation plan, Shaklee reserves the right to refuse an Ambassador's returned products and/or terminate the Agreement.